Privacy Policy

1. Introduction

CommercialProperty.lk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide, including:

• Name, email address, and phone number
• Business name and address (for agencies)
• Account credentials (username and password)
• Payment information (processed securely through payment providers)
• Property listing information
• Inquiry and communication records

Automatically Collected Information

When you access our website, we automatically collect:

• Browser type and version
• Operating system
• IP address and geographic location
• Pages visited and time spent on pages
• Referring website addresses
• Device information

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process and manage property listings
• Facilitate communication between users
• Process payments and manage subscriptions
• Send administrative information and updates
• Respond to inquiries and provide customer support
• Improve our website and services
• Send marketing communications (with your consent)
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

4. Information Sharing

We may share your information in the following situations:

• With agencies and agents: When you submit an inquiry, your contact information is shared with the relevant agency or agent.
• With service providers: We share information with third-party vendors who perform services on our behalf.
• For legal purposes: We may disclose information when required by law or to protect our rights.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience
• Deliver targeted advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, we will securely delete or anonymize it.

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal requirements).
• Opt-out: Unsubscribe from marketing communications at any time.
• Data portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically for any changes.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@commercialproperty.lk
• Phone: +94 11 234 5678
• Address: Level 5, World Trade Center, Colombo 01, Sri Lanka