Help Articles
Step-by-step guides to help you get the most out of CPLK.
21.1 Using the Help Centre
The Help Centre is where you find answers yourself: short guides, common questions, and a way to ask our support team for help. Anyone can use it,…
21.2 Raising a Support Ticket
A support ticket is a request for help from our support team. You write what the problem is, and you can follow the answers in your account until it…
21.3 Tracking and Replying to Your Tickets
After you raise a support ticket, you follow it in your account. This article shows how to find your tickets, read the answers, reply, and reopen a…
21.4 Ticket Statuses and Priorities
Every support ticket has a status (where it is now) and a priority (how urgent it is). Both are shown as coloured labels next to the ticket…
21.5 Handling Support Tickets
This article is for CommercialProperty.lk staff . It shows how to work through support tickets: picking them up, replying, passing them to a…
21.6 Contacting Us
The Contact page lists our office details and has a form for sending us a message. You don't need an account to use it. To open it, click Contact …
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