Help Articles
Step-by-step guides to help you get the most out of CPLK.
Supporting
Help centre and support tickets, policies, FAQs and troubleshooting, and reference pages.
21.1 Using the Help Centre
The Help Centre is where you find answers yourself: short guides, common questions, and a way to ask our support team for help. Anyone can use it,…
22.1 Platform Policies
Our policies are the rules for using CommercialProperty.lk . This article lists them, says in one line what each covers, and shows how to find them.…
23.1 Account and Sign-In Questions
Quick answers to the most common problems with creating an account and signing in. Each answer links to the full guide. I didn't get the email to…
24.1 Glossary
The words used on CommercialProperty.lk and in this guide, in alphabetical order. Each entry links to the article that explains it in full. A · B …
21.2 Raising a Support Ticket
A support ticket is a request for help from our support team. You write what the problem is, and you can follow the answers in your account until it…
23.2 Why Isn't My Listing Showing?
If you can't find your listing on the website, the reason is almost always shown in your account. This guide helps you find it and fix it. Start here:…
24.2 Limits, Fees and Defaults at a Glance
All the main numbers on one page: prices, time limits, and how many of something you can have. These values are set by CommercialProperty.lk and can…
21.3 Tracking and Replying to Your Tickets
After you raise a support ticket, you follow it in your account. This article shows how to find your tickets, read the answers, reply, and reopen a…
23.3 Payments, Points and Plans Questions
Quick answers to common questions about paying, points, agency plans and invoices. Each answer links to the full guide. Paying How can I pay? Two…
21.4 Ticket Statuses and Priorities
Every support ticket has a status (where it is now) and a priority (how urgent it is). Both are shown as coloured labels next to the ticket…
23.4 General Questions
Answers to common questions about using CommercialProperty.lk . Many of these also appear in the Frequently Asked Questions on the Help Centre …
21.5 Handling Support Tickets
This article is for CommercialProperty.lk staff . It shows how to work through support tickets: picking them up, replying, passing them to a…
21.6 Contacting Us
The Contact page lists our office details and has a form for sending us a message. You don't need an account to use it. To open it, click Contact …
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