Help Articles

17.1 Managing Your Agency Profile

Your agency profile holds your agency's name, logo, cover picture and contact details. Visitors see them on your agency's page on the website and…

18.1 The Financial Officer Workspace

This article is for CommercialProperty.lk Financial Officers . It explains where your work comes in and what to look at first each day. What a…

19.1 Managing Agencies

This article is for the Super Admin . It covers finding an agency, adding one, changing its plan or points, and suspending it. The agencies in these…

20.1 How Content Is Published

Blog posts and help articles go through the same steps before they appear on the website. A Blog Editor writes them, and the Super Admin checks…

17.2 Managing Agency Members

Your agency's team members are the people who can sign in and work on your listings. This article shows how to add people, change their role, and take…

18.2 Checking Listing Payment Slips

When a Property Owner pays a listing fee or a renewal by bank transfer, they upload a payment slip . You check it against the bank statement and…

19.2 Reviewing Verification Requests

Agencies and Property Owners must prove who they are before they can list. They send documents, and the Super Admin checks them here. Agencies send…

20.2 Writing and Sending a Blog Post

This article is for Blog Editors . It shows how to write a blog post and send it for review. The posts in these pictures are examples only . Your…

17.3 Members Activity: The Agency Activity Log

The Members Activity log is a record of what everyone in your agency has done: who created or approved a listing, who changed a role, who signed in.…

18.3 Checking Subscription Bank Transfers

When an agency pays for its plan by bank transfer, the payment arrives as a subscription request . Approving it changes the agency's plan straight…

19.3 Managing Users and Staff Accounts

This article is for the Super Admin . It covers finding any user, changing their role or access, and adding CommercialProperty.lk staff. The people…

20.3 Editing Published Posts and Articles

A published blog post or help article can be changed without taking it off the website. Your changes wait as a draft until the Super Admin approves…

17.4 Ad Slot Management and Bulk Unpublishing

Your plan gives your agency a number of ad slots . Each listing on the website uses one. The Ad Slot Management page shows how many you are using,…

18.4 Checking Points Top-Up Requests

When an agency or Property Owner buys points by bank transfer, the payment arrives as a top-up request . Approving it adds the points to their…

19.4 Creating and Managing Coupon Codes

This article is for the Super Admin . It shows how to create coupon codes, see who used them, and switch a code off. A coupon gives a discount on an…

20.4 Writing Help Centre Articles

Help articles appear in the public Help Centre . They explain how to use CommercialProperty.lk , step by step. This article is for Blog Editors .…

17.5 Agency Performance Analytics

The Performance Analytics page shows how your agency's listings are doing: how many people view them, how many get in touch, and which team members…

18.5 Processing Refund Requests

A Property Owner whose listing was rejected can ask for part of the listing fee back. A refund passes through two people before the money is sent: The…

19.5 Broadcasting Announcements

The Super Admin can send a message to everyone, to everyone with one role, or to one agency. It appears in their bell and Notification Center, and…

20.5 Reviewing and Approving Content

This article is for the Super Admin . It shows how to check blog posts and help articles and publish or reject them. The posts in these pictures are …