20.1 How Content Is Published

Blog posts and help articles go through the same steps before they appear on the website. A Blog Editor writes them, and the Super Admin checks and publishes them.

The steps

Status

What it means

Who acts next

Draft

Being written. Only the author can see it.

Blog Editor

Pending Review

Sent for checking.

Super Admin

Published

On the website for everyone.

Rejected

Sent back with a reason.

Blog Editor

Unpublished

Taken off the website by the Super Admin.

Super Admin

Draft → Pending Review → Published, or Rejected and back to the author.

Who does what

Task

Blog Editor

Super Admin

Write blog posts and help articles

Yes

Send them for review

Yes

Approve or reject

Yes

Unpublish

Yes

Delete

Their own posts only

Manage help centre categories

Yes

Changing something already published

You can change a published post or article without taking it off the website:

1. Open it and click Edit. Your changes are saved as a separate draft.

2. Send the draft for review. The post is marked Draft pending review.

3. While the draft waits, the published version stays on the website unchanged.

4. When the Super Admin approves the draft, it replaces the published version. If they reject it, the published version stays as it was.

See Editing Published Posts and Articles.

Notifications

• The Super Admin is notified when something is sent for review.

• The author is notified when it is approved or rejected.

• Property Viewers can be notified when a new blog article is published.

Related articles

• Writing and Sending a Blog Post

• Reviewing and Approving Content