Help Articles
Step-by-step guides to help you get the most out of CPLK.
Billing & Payments
Pricing models, points, payment methods, agency subscriptions, point top-ups, and Property Owner listing renewals and refunds.
11.1 Pricing Overview: Agencies and Property Owners
CommercialProperty.lk has two ways to pay, depending on who you are: Property Owners pay a one-time fee for each listing. Agencies pay for a…
12.1 Subscription Plans Explained
An agency needs a plan to put listings on the website. The plan decides how many listings you can have live at once and how many points you get each…
13.1 Topping Up Points
When you need more points to promote your listings, you can buy them at any time. This is called a top-up . The bank details and reference code in…
14.1 Renewing an Expired Listing
A Property Owner's listing stays on the website for 30 days . After that it expires . Pay the listing fee again to put it back for another 30 days.…
11.2 Understanding Points
Points are what you use to promote a listing. You don't pay money each time you promote; you spend points from your balance instead. What points are…
12.2 Starting a Free Trial
Every agency can try one monthly plan free for 30 days . You get the plan's full ad slots and points, and you don't need a card. Before you start…
13.2 Viewing Your Points Balance and History
The Points page shows how many points you have and a record of every time points were added or spent. Opening the page Property Owners: click Points…
14.2 Requesting a Refund
If a Property Owner's listing is rejected, part of the listing fee can be refunded. This article explains when you can ask and how. This article is…
11.3 Payment Methods: Paying Online or by Bank Transfer
Whenever you pay on CommercialProperty.lk , you choose one of two ways: pay online by card, or bank transfer . This article explains both. The…
12.3 Subscribing to a Plan
To publish listings, your agency needs a paid plan. This article shows how to choose one and pay for it. The bank details and reference code in these…
14.3 Refund Process and Tracking
After you ask for a refund, you can follow it on the Refunds page until the money reaches your bank account. This article is for Property Owners .…
11.4 Invoices, Credit Notes and Your Transactions
Every payment you make is recorded in your account. You can look back at what you paid, download an invoice for each payment, and download a credit…
12.4 Upgrading Your Plan
Move to a bigger plan when you need more ad slots or more points. An upgrade starts straight away , and you pay only for the difference. What counts…
12.5 Downgrading and Scheduling Plan Changes
This article covers two things you arrange in advance : moving to a smaller plan, and paying early for your next month. Part 1: Moving to a smaller…
12.6 Renewals and Auto-Renewal
A monthly plan runs for one month at a time. To keep your listings on the website, the plan must be renewed before it ends, either automatically by…
12.7 Cancelling Your Subscription
You can cancel your agency's plan at any time. Read this first, because cancelling takes effect immediately and can't be undone . Important: When…
12.8 Redeeming a Coupon Code
A coupon code is a short code from CommercialProperty.lk , such as WELCOME25 , that gives your agency a discount on a monthly plan . This article…
12.9 Tracking Your Bank Transfer Requests
When you pay for a plan by bank transfer, your payment becomes a request that our finance team checks. You can follow each request until it is…
12.10 Expiry, Grace Period and What Happens to Your Listings
If your plan isn't renewed, your listings don't disappear at once. You get a short grace period to renew. This article explains each stage and how…
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