The words used on CommercialProperty.lk and in this guide, in alphabetical order. Each entry links to the article that explains it in full.
A · B · C · D · E · F · G · H · I · J · L · N · P · R · S · T · U · V
A
Account type: The kind of account you have: Just Browsing, Property Owner or Agency. It decides what you can do. See Choosing the Right Account Type.
Ad slot: A place for one listing on the website. An agency's plan gives it a number of ad slots; each live listing uses one. Taking a listing off the website frees its slot. See Ad Slot Management and Bulk Unpublishing.
Agency: A real estate business with an account on CommercialProperty.lk. Its team members share the agency's listings, plan and points.
Agency Admin: A senior member of an agency's team. Can approve the agency's listings and manage most of its work.
Agency Approved: The status of an agency listing that has passed the agency's own check. It is live on the website from this point, while waiting for the final check by CommercialProperty.lk. See Listing Statuses Explained.
Agency Super Admin: The person in charge of an agency's account. Sends the agency's verification documents, invites team members, and chooses and pays for the plan. See Quick Start: Agency Super Admins.
Agent: A member of an agency's team who creates and manages listings and answers inquiries.
Announcement: A message from CommercialProperty.lk shown to all users, or to some of them, for example about planned maintenance. See System Announcements.
Auto-renewal: An agency plan paid for automatically each month with the card used for an earlier online payment. See Renewals and Auto-Renewal.
B
Bank transfer: Paying by sending money from your bank, then uploading the payment slip. Our finance team checks it before what you paid for is switched on. See Payment Methods.
Boost Ad: The cheapest promotion. Shows a listing above ordinary listings in search results. See Promotion Types Explained.
C
Coupon code: A code from CommercialProperty.lk that gives a discount on an agency's monthly plan or on a Property Owner's listing fee. Each code can be used once. See Redeeming a Coupon Code.
Credit note: A document showing money paid back to you, for example after a refund. Found under Transactions. See Invoices, Credit Notes and Your Transactions.
Customer Support: The menu item where you raise and follow support tickets. See Raising a Support Ticket.
D
Dashboard: The first page you see after signing in, with a summary of your work. See Your Dashboard.
Deal status (availability): Whether a listed property is Available Now, Available Soon, Sold or Rented. See Marking a Listing as Available, Sold or Rented.
Downgrade: Moving an agency to a smaller plan. It happens at the end of the current period. See Downgrading and Scheduling Plan Changes.
Draft: A listing that hasn't been sent for review yet, or that was edited after going live. Drafts aren't on the website.
E
Expired: A Property Owner's listing whose listing period has ended. It is off the website until it is renewed. See Renewing an Expired Listing.
Explorer plan: The free plan every new agency starts on. It has no ad slots, so you can prepare listings but can't put them on the website. See Subscription Plans Explained.
F
Favorites: Properties you have saved with the heart button, so you can find them again. See Saving Favourite Properties.
Featured Ad: A promotion that shows a listing above Boost Ads and ordinary listings in search results. See Promotion Types Explained.
Free trial: A free first month of a monthly agency plan. Each agency can use one. See Starting a Free Trial.
G
Grace period: A few days after an agency's plan ends without being renewed. The listings stay on the website so the agency can renew. See Expiry, Grace Period and What Happens to Your Listings.
H
Help Centre: The public help pages, with guides, common questions and a link to raise a support ticket. See Using the Help Centre.
Homepage Sponsored: The most visible promotion: the listing is shown in a special section of the home page. Places are limited. See Promotion Types Explained.
I
Inquiry: A message from someone interested in a property, sent with the Inquire About This Property form. See Sending an Inquiry About a Property.
Internal note: A message in a support ticket that only CommercialProperty.lk staff can see. See Handling Support Tickets.
Invoice: The record of a payment you made. Found under Transactions.
J
Just Browsing: An account for people looking for property. It can save favorites and follow inquiries, but can't advertise. It can be upgraded to Property Owner.
L
Lead pipeline: The stages an inquiry moves through for an agency or owner: New, Contacted, Qualified, Converted, Closed. See The Lead Pipeline: Inquiry Statuses.
Listing: An advertisement for one property on the website.
Listing fee: The one-time fee a Property Owner pays for each listing. It keeps the listing on the website for the listing period. See Pricing Overview.
Listing period: How long a Property Owner's listing stays on the website after it is approved (30 days at the time of writing).
Listing type: Whether a property is For Sale or For Rent. See Property Types & Listing Types.
Live: On the website, where visitors can see it.
N
Notification: A message about something that happened in your account, shown under the bell at the top of the page and, if you choose, by email. See The Notification Center.
P
Pay As You Go: The way Property Owners pay: a fee for each listing, with no monthly plan.
Payment slip: A photo, screenshot or PDF of your bank transfer receipt, uploaded so our finance team can confirm the payment.
Pending Approval: The status of a listing that has been sent and is waiting to be checked.
Permanently Rejected: A listing rejected the maximum number of times (the rejection cap). It can't be sent again. A Property Owner can get a partial refund.
Points: What you use to pay for promotions. Agencies get points with their plan each month; anyone can buy more. See Understanding Points.
Primary contact: The main phone or email contact on your listings. It is shown first. See Managing Listing Contacts.
Promotion: Paying points to make a listing more visible for a few days: Boost Ad, Featured Ad or Homepage Sponsored. See Promoting a Listing.
Property code (Property Ref): The short code that identifies a listing. Quote it when you contact the advertiser or our support team.
Property Owner: An account for someone advertising their own property, paying a fee for each listing. See Quick Start: Property Owners.
Property type: What kind of property it is, such as Office Space, Warehouse or Commercial Land. See Property Types & Listing Types.
R
Reference code: A code shown when you choose bank transfer. Enter it as the reference of your transfer so our finance team can match it to your payment.
Refund: Money paid back to you. Property Owners can ask for a refund in some cases. See Requesting a Refund.
Rejection cap: How many times a Property Owner's listing can be rejected before it becomes Permanently Rejected (2 at the time of writing). See Handling Rejected Listings.
Rejected (Agency Rejected, System Rejected): A listing sent back with a reason, by the agency's reviewer or by CommercialProperty.lk. Fix it and send it again.
S
Subscription (plan): What an agency pays monthly or yearly for ad slots and points: Basic, Standard or Enterprise. See Subscription Plans Explained.
Super Admin: The CommercialProperty.lk staff member who runs the whole website. See Quick Start: Super Admin.
Support ticket: A request for help from our support team, followed in your account. See Raising a Support Ticket.
Suspended: An agency stopped by CommercialProperty.lk. Its members can't sign in and its listings are taken off the website.
T
Top-up: Buying extra points. See Topping Up Points.
Transactions: The menu item with your payments, invoices and credit notes.
U
Unpublished: A listing taken off the website without being deleted, by you or automatically. It can be put back. See Taking a Listing Off the Website and Putting It Back.
Upgrade: Moving an agency to a bigger plan (it starts straight away), or a Just Browsing account to Property Owner. See Upgrading Your Plan and Upgrading Your Account Type.
V
Verification (account): Proving to CommercialProperty.lk who you are with an official document: a business registration certificate for agencies, a National Identity Card for Property Owners. Agencies must be verified before they can advertise. See Why Verification Is Required.
Verified (listing): A listing that has passed the final check by CommercialProperty.lk. It shows a Verified label. See The "Verified" Listing.
Verified Agency: The label on the page of an agency that has been verified.
Was this article helpful?
If you still have questions, our support team is here to help.
Submit a Support TicketNot signed in? Sign in first
