5.3 Quick Start: Agency Super Admins

This guide is for the person who runs an agency's account. As the Agency Super Admin you set up the agency, pay for its plan, manage the team, and approve the team's listings.

Setting up your agency

Step

What to do

Learn more

1. Sign up

Click Sign up, confirm your email, choose Agency / Agent, and enter your agency's details.

Creating an Account, Completing Your Account Setup

2. Get verified

Upload your business registration certificate. Most pages stay locked 🔒 until we approve it (usually 1–2 business days).

Why Verification Is Required, Submitting Verification Documents

3. Choose a plan

New agencies start on the free Explorer plan, which can't publish listings. Choose a paid plan, or start the 30-day free trial.

Subscription Plans Explained, Starting a Free Trial, Subscribing to a Plan

4. Invite your team

Add your Agency Admins and Agents. Each one gets an invitation by email.

Managing Agency Members

Your Dashboard shows a Finish setting up your account checklist until these are done. See Your Dashboard.

Also worth doing early:

• Complete your agency profile (logo, description, contact details). It appears on your public agency page. See Managing Your Agency Profile.

• Add contacts: the people whose phone numbers and emails appear on listings. See Managing Listing Contacts.

Day-to-day work

Step

What to do

Learn more

5. List and approve

Create listings yourself, and approve or reject the listings your team sends you in Property Approvals. Approved listings go live; our team then adds the CPLK Verified badge.

How Agency Listings Are Approved, Reviewing & Approving Listings

6. Promote

Use your plan's monthly points to show listings higher up or on the home page.

Promoting a Listing

7. Track leads

Follow inquiries, pass them to the right agent, and watch your agency's performance.

Managing Incoming Inquiries, Agency Performance Analytics

Things only you can do

Task

Where

Learn more

Approve the team's listings

Property Approvals

Reviewing & Approving Listings

Free up listing places

Ad Slot Management

Ad Slot Management

Add, remove or change team members

Agency Members

Managing Agency Members

Change or renew the plan, buy points

Subscription & Points

Renewals & Auto-Renewal, Topping Up Points

See payments and receipts

Transactions

Invoices & Transaction History

Good to know

• Ad slots are the number of listings your plan lets you have live at the same time. If they're all used, unpublish a listing or upgrade your plan.

• If your plan runs out, your listings are taken off the website after a short grace period. See Expiry and Grace Period.