4.1 Why Verification Is Required

Verification means showing CommercialProperty.lk an official document that proves who you are. We check every agency before it can advertise, so that people searching for property know they're dealing with a real business.

Who needs to be verified?

Account type

Needs verification?

Document

Agency

Yes, before the agency can advertise

Business registration certificate

Property Owner

Asked to verify their identity

National Identity Card (front and back)

Just Browsing

None

For an agency, the Agency Super Admin sends the documents once, for the whole agency. Agency Admins and Agents don't need to do anything.

What's locked until an agency is verified

Until your agency is verified, everyone in the agency sees:

a Verify your account notice at the top of the side menu;

a padlock 🔒 on the pages that can't be used yet.

Locked: properties, property approvals, promotions, inquiries, favourites, ad slots, agency members, contacts, subscription and points, transactions, customer support, notifications and performance analytics.

Still available: your Dashboard, your own settings (profile, password, security), and the Verification page.

Agency Admins and Agents: if you see padlocks, your agency hasn't been verified yet. Ask your Agency Super Admin to complete it.

What you get once you're verified

Everything unlocks. The padlocks disappear straight away, with no need to sign out.
A Verified badge. Your agency's public profile shows a Verified badge, which helps people trust your listings.
Your account shows Verified in your settings.

How it works

Upload your documents. See Submitting Verification Documents.
We review them. This usually takes 1–2 business days.
You get the result by notification and email. If something is wrong, we tell you why and you can send the documents again. See After You Submit.

Verification is not the same as…

Confirming your email. That happens when you sign up, by clicking a link we email you.
The "CPLK Verified" badge on a listing. That badge is given to each listing after our team checks it. An agency must be verified first, and each of its listings is then checked separately.