23.4 General Questions

Answers to common questions about using CommercialProperty.lk. Many of these also appear in the Frequently Asked Questions on the Help Centre page; here you get a little more detail and a link to the full guide.

Getting started

What is CommercialProperty.lk?

A website for buying, renting and leasing commercial property in Sri Lanka: offices, shops, warehouses, hotels, land and more. Agencies and property owners advertise; anyone can search. See Welcome to CommercialProperty.lk.

Do I need an account to look for property?

No. You can search, view properties and send inquiries without an account. An account lets you save favourites and follow your inquiries. See Quick Start: Looking for a Property.

Which account should I choose?

You are…

Choose

Looking for a property

Just Browsing

Advertising your own property

Property Owner

A real estate agency

Agency / Agent

See Choosing the Right Account Type.

How do I change the website's language?

Click the language button at the top of the page (it shows, for example, EN) and choose English, Sinhala, Tamil or Chinese. See Accessing the Platform.

Listing a property

How do I list my property?

Create an account as a Property Owner or an agency. See Creating an Account (Sign Up).
Agencies: get your agency verified and choose a plan with ad slots (or start the free trial).
Click New Property in the side menu and fill in the form.
Send it for review. Property Owners pay the listing fee at the end of the form.

Your listing goes on the website once it is approved. See Before You List: What You Need.

How long does approval take?

The Help Centre says agency listings are usually reviewed within 24 hours. Property Owners paying by bank transfer wait for the payment check first, usually 1–2 business days. You're notified when the decision is made. See Why Isn't My Listing Showing?.

How do I get more people to see my listing?

Promote it with points: Boost, Featured or Homepage Sponsored. See Promotion Types Explained.

Agencies and trust

How do I verify my agency?

The Agency Super Admin uploads the agency's business registration certificate on the Verification page (My Agency → Verification). Checking usually takes 1–2 business days. See Submitting Verification Documents.

Are agencies verified?

Yes. Every agency must prove it is a real business before it can put listings on the website. Its page then shows a Verified Agency label. Listings themselves are also checked, and those that pass the final check show a Verified label. See Why Verification Is Required and The "Verified" Listing.

Verification shows that an agency is a registered business. Always check a property yourself before you pay any money.

How do I contact an agency or a property owner?

Open the property and either:

call with the button under the advertiser's name, or use Email or WhatsApp; or
fill in the Inquire About This Property form. You don't need an account.

To see all of an agency's properties and its contact details, scroll to Verified Agencies on the home page, click View All, and open the agency. See Sending an Inquiry About a Property and Browsing Agencies.

Your account

How do I reset my password?

Click Sign in, then Forgot Password?, and enter your email address. We email you a link to set a new password. See Forgot Password & Resetting Your Password.

How do I choose which notifications I get?

Click your name, then My Profile, then the Notifications tab. See Notification Preferences.

Where can I read the rules?

All our policies are on one Policies page, linked at the bottom of every page. See Platform Policies.