Our policies are the rules for using CommercialProperty.lk. This article lists them, says in one line what each covers, and shows how to find them. It does not repeat what they say: always read the policy itself.
If this guide and a policy ever say different things, the policy applies.
Where to find the policies
All the policies are on one Policies page. To open it, scroll to the bottom of any page on the website and click a policy under Legal.
The policy you are reading. A short line under the title says what it covers.
Last updated: the date the policies were last changed.
The list of policies: the open policy is highlighted.
The parts of the open policy: click one to jump straight to it.
The part you are reading. Each part is numbered.
Moving between policies
Another policy: click its name to open it.
The open policy: its parts are listed under it.
A part of the policy, such as Refund Eligibility.
Clicking it takes you straight to that part.
On a phone
Tap the bar with the policy's name to open the Policy Documents list. Then tap a policy, or one of its parts.
The policies at a glance
Policy
What it covers
Read it especially if you…
Terms of Service
The main rules for using the website: accounts, listings, payments, promotions, support, and when an account can be suspended.
use the website at all. You agree to it when you create an account.
Privacy Policy
What personal information we collect, how we use, store and protect it, and your rights.
create an account or send an inquiry. You agree to it when you create an account.
Cookie Policy
The small files (cookies) the website saves in your browser, and why.
want to know what the website remembers about your visit.
Billing & Payments Policy
How payments, invoices, bank transfers and agency plans work.
pay for a listing, a plan or points.
Refund & Cancellation Policy
When a refund can be given, what can't be refunded, cancelling a plan, and how refunds are handled.
want your money back or want to stop a plan. You agree to it when you make a payment.
Point Usage Policy
How points are given, used and limited.
buy or use points.
Listing & Content Policy
What a listing may and may not contain: details, photos, documents and text.
post listings, blog posts or help guides.
Disclaimer & Limitation of Liability
What CommercialProperty.lk is and isn't responsible for. For example, we are not the owner, seller or landlord of the properties listed.
buy, rent or lease through a listing.
Acceptable Use Policy
What you must not do on the website, such as false listings, spam or misuse of other people's information.
post anything or contact other users.
Support & Complaint Policy
How to get help, raise a problem or make a complaint, and how we deal with it.
need help or are unhappy with something. See also Raising a Support Ticket.
When you agree to the policies
When you create an account, you are asked to accept the Terms of Service and the Privacy Policy.
When you make a payment, the Refund & Cancellation Policy applies to it.
By using the website, you accept the policies that are in place at that time. When a policy changes, the new version is published on the Policies page with a new date.
Questions about a policy
Each policy ends with our contact details. You can also:
raise a support ticket (choose General Support). See Raising a Support Ticket,
or use the contact form. See Contacting Us.
Related articles
Was this article helpful?
If you still have questions, our support team is here to help.
Submit a Support TicketNot signed in? Sign in first
