This page lists the notifications CommercialProperty.lk can send, grouped by subject. Use it to understand a notification you received.
Can I turn it off? "Yes" means it appears on your Notifications settings tab, if it applies to your role. "No" means it is always sent. See Notification Preferences.
Listings
Notification
When you get it
Can I turn it off?
Property submitted
A listing is sent for review
Yes
Property approved
A listing passes a review
No
Property rejected
A listing is sent back for changes
No
Permanently rejected
An owner's listing is rejected for the last time
Property Owners: yes
Property verified
A listing passes the final check and is Verified
Yes
Property reassigned
A listing you owned is moved to another team member
Yes
Property sold / rented
A listing is marked sold or rented
Yes
Listing expired / renewed
An owner's listing reaches its end date, or is renewed
No
Properties unpublished
Listings are taken off the website together, for example when a plan ends
No
High demand
Your listing has had a large number of views
Yes
Inquiries
Notification
When you get it
Can I turn it off?
New inquiry
Someone asks about your listing
Yes
Inquiry reply
Someone replies in a conversation you are part of
Yes
Inquiry update
An inquiry's status changes
Yes
Promotions
Notification
When you get it
Can I turn it off?
Promotion started
A promotion begins on your listing
No
Promotion ended
A promotion reaches its end date
No
Ad slot limit reached
All your agency's ad slots are in use
Yes
Plans
Notification
When you get it
Can I turn it off?
Plan started, upgraded or renewed
Your plan changes or renews
No
Automatic renewal succeeded / failed
Your card was, or couldn't be, charged
No
Plan ending soon
7 days and 1 day before the end date
Agency Super Admins: yes
Plan ended, grace period ended
Your plan was not renewed
No
Plan cancelled
You cancelled your plan
No
Downgrade scheduled / applied
A move to a smaller plan is booked, or takes effect
Agency Super Admins: yes
Next period scheduled / started
You paid early for the next month, or it began
No
Free trial started, ending soon, ended, extended
Changes to your free trial
No
Payments and points
Notification
When you get it
Can I turn it off?
Payment confirmed / rejected
A listing fee payment is confirmed or refused
Property Owners: yes
Payment slip submitted
You sent a bank slip
No
Bank transfer request approved / rejected
A plan or points request was checked
No
Invoice generated
An invoice is ready
No
Points topped up / adjusted
Points were added to or changed on your balance
No
Top-up points expiring / removed
Points are about to be, or have been, removed
No
Refunds
Notification
When you get it
Can I turn it off?
Refund started
A refund request is opened
No
Refund completed
The money has been transferred
No
Refund rejected
The refund was refused
No
Verification
Notification
When you get it
Can I turn it off?
Verification submitted
Your documents were sent
Yes
Verification approved
Your account or agency is verified
Yes
Verification rejected
Your documents were not accepted
No
Support
Notification
When you get it
Can I turn it off?
Ticket update
The status of your support ticket changes
Yes
Ticket reply
Someone replies to your ticket
Yes
Ticket resolved
Your ticket is resolved
Yes
Blog and announcements
Notification
When you get it
Can I turn it off?
New blog article
A new article is published
Property Viewers: yes
System announcement
CommercialProperty.lk sends a message to users
Yes
Preferences updated
Your notification preferences were changed
Yes
Notes
Notifications you can turn off start on, for both email and in-app.
CommercialProperty.lk staff receive further notifications about their own work, such as listings to review, payments to check and tickets to answer. Those are covered in the articles for each staff role.
The wording of a notification on your screen may differ slightly from the names used here.
Related articles
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