18.4 Checking Points Top-Up Requests

When an agency or Property Owner buys points by bank transfer, the payment arrives as a top-up request. Approving it adds the points to their balance.

This article is for Financial Officers. The Super Admin can do the same.

The names, amounts and codes in these pictures are examples only.

The Top-Up Requests page

Click Top-Up Requests in the side menu.

1. Top-Up Requests in the side menu. The red number shows how many are waiting.

2. Tabs: Pending and Review History.

3. Review: open the request.

Each row shows who sent it, the points and amount, the reference code and the status.

Reviewing a request

The window shows the points requested, the amount expected, the reference code, when it was sent and any note.

1. Click View payment slip to see the receipt.

2. Find the transfer in the bank statement with this reference code and this amount.

1. Approve & Credit Points: the points are added straight away.

2. Reject: write the reason. The customer sees it.

The customer gets a notification either way, and an invoice is created when you approve.

Review History

The Review History tab lists requests already approved or rejected.

Related articles

• Topping Up Points

• Checking Subscription Bank Transfers