8.3 Editing a Listing

You can change a listing's details, photos and contacts after you create it. What happens next depends on the listing's status, so check the table below before you start.

Important: Editing a listing that is already on the website takes it off the website until it is approved again.

What happens when you edit

Listing status

Can you edit it?

What happens

Draft

Yes

Nothing else changes. Send it for review when you're ready.

Rejected

Yes

Fix the problem and send it again. See Handling Rejected Listings.

Pending Approval (agency listing)

Yes

The listing goes back to Draft and leaves the review queue. You must send it again.

Pending (Property Owner listing)

Wait for the review to finish.

On the website (Agency Approved, Approved or Verified)

Yes, with a warning

The listing comes off the website, goes back to Draft and must be approved again.

Sold or Rented

The listing can no longer be changed.

Expired, Permanently Rejected, or waiting for a payment or refund

The listing can no longer be changed, or is locked until the payment step is finished.

Who can edit a listing that is on the website

Agency listings: only the Agency Super Admin. Agents and Agency Admins see a note asking them to contact their Agency Super Admin.
Property Owner listings: the Property Owner.

How to edit a listing

Open All Properties (or My Properties) and open the listing.
Click More actions, then Edit Property. You can also click the Edit button on the listing's row in the list.
If the listing is on the website or waiting for review, a warning appears. Read it, then choose to continue or cancel.
The listing form opens with your details filled in. Change what you need in any step.
Go to the last step, tick the two confirmation boxes, and send the listing for review.

For help with each step of the form, see The Listing Form: Overview, Drafts and Saving.

Editing a listing that is on the website

When you click Edit Property on a live listing, this warning appears.

If you continue:

the listing comes off the website straight away and goes back to Draft;
it loses its Verified status;
its ad slot is freed;
any promotion running on it is cancelled;
it must be approved again from the start before it returns to the website.

Click Continue to Edit only if you're sure. Click Cancel to leave the listing as it is.

Tip: Collect all your changes and make them in one go. Each edit takes the listing offline until it is approved again.

Changes that don't need an edit

You don't need to edit the listing to:

mark it as Available Soon, Sold or Rented. See Marking a Listing as Available, Sold or Rented;
take it off the website for a while. See Taking a Listing Off the Website and Putting It Back.

Neither of these sends the listing back for review.