5.5 Quick Start: CommercialProperty.lk Staff

This guide is for CommercialProperty.lk staff: Property Approvers, Financial Officers, Customer Support Agents and Blog Editors. It shows where each role starts and what to do first.

Everyone: getting in

1. You receive an invitation by email from the Super Admin. Click Accept Invitation and set your password. See Accepting an Invitation.

2. Sign in. You go straight to your main work list. See Signing In.

3. Check your notifications 🔔 for anything new. See Finding Your Way Around.

Any staff member can also be given a support ticket to handle. See Handling Support Tickets.

Property Approver

You check listings from property owners before they go live. You start on Property Approvals.

Step

What to do

Learn more

1. Open the list

Property Approvals shows the listings waiting for you. The red number shows how many.

Reviewing & Approving Listings

2. Review

Open a listing and check its details and photos.

How Owner Listings Are Approved

3. Approve or reject

Approve it to make it live, or reject it and explain why so the owner can fix it.

Handling Rejected Listings

Financial Officer

You confirm bank transfer payments and handle refunds. You start on Payment Slips.

Step

What to do

Learn more

1. Check payment slips

Open each slip and match the reference code and amount. There are three lists: listing fees, plan payments and points top-ups.

Verifying Listing Payment Slips, Subscription Requests, Top-Up Requests

2. Approve or reject

Approve to confirm the payment, or reject with a reason.

The Financial Officer Workspace

3. Process refunds

Propose a refund amount and send it to the Super Admin. After the decision, complete the transfer.

Processing Refund Requests

You can also see all money movements. See Transactions & Financial Audit.

Customer Support Agent

You answer support requests from users. You start on your Dashboard.

Step

What to do

Learn more

1. Open Customer Support

See new and open tickets. The red number shows how many are open.

Handling Support Tickets

2. Assign

Take the ticket yourself, or give it to the right colleague.

Ticket Statuses & Response Times

3. Reply and resolve

Reply to the user, update the status, and mark it resolved when done.

Handling Support Tickets

To help a user, you can look up properties, agencies and users.

Blog Editor

You write news, market insights and help articles. You start on Blog Posts.

Step

What to do

Learn more

1. Write

Click New Blog or New KB Article and write your content.

Writing a Blog Post, Writing Help Centre Articles

2. Submit for review

Send it to the Super Admin.

How Content Is Published

3. Published

Once approved, it appears on the website. If it's rejected, fix it and submit again.

Editing Published Content